Shipping Policy
Order Cancellation Once an order is placed it begins processing immediately and cannot be cancelled. If you need to make a change, please contact us as soon as possible and we'll do our best to help. If the order has already shipped, we can arrange a return and refund once it arrives with you.
Lost or Missing Packages NuAligno is not liable for orders delivered to an incorrect address entered at checkout. It is the customer's responsibility to ensure the shipping address is correct and complete before completing the order. If we have made an error on our end, we will take full responsibility and reship your order at no charge.
Unclaimed Packages It is the customer's responsibility to collect their package or arrange redelivery if the carrier is unable to deliver it. Carriers will typically hold a package at a local depot or post office for a limited time before returning it to sender. If a package goes unclaimed and is disposed of by the carrier due to a failure to collect it, NuAligno is not responsible for the loss of product and is not obligated to provide a refund.
If a package is returned to us because it was not claimed, we are happy to offer a reshipment for a flat reshipping fee of $9.95 AUD, payable before the order is sent again. This fee covers postage only and is separate from your original order total. Please note that we cannot guarantee fast shipping on reshipped orders, and we cannot be held responsible for any package that is lost in transit while being sent back to us. Once a package leaves our hands and is in the carrier's return process, it is outside our control and there is nothing we are able to do until and unless it physically arrives back with us.
Customs & Import Fees For international orders, customs and import duties may apply once your package arrives in your country. These fees are the responsibility of the customer and are not included in your order total. By purchasing from NuAligno, you acknowledge that your order may be subject to customs fees upon arrival.
Shipping Times Shipping times vary by location. The following are estimates after your order has been dispatched:
Australia: 3–7 business days United States: 5–12 business days New Zealand: 5–10 business days United Kingdom: 5–12 business days Canada: 8–15 business days Rest of World: 8–15 business days
*Please allow 1–2 business days for order processing before dispatch. *All shipping times exclude customs clearance delays. *Orders placed before 2pm AEST on business days are dispatched the same day.
Free Shipping All orders include free standard shipping with no minimum spend required.
Tracking Information You will receive a tracking link via email once your order has been dispatched. Please allow 2–5 business days for tracking information to update in the system after you receive your link.
My Tracking Says "No Information Available" This is normal in the first 2–5 business days after dispatch while the carrier updates their system. If your order was placed more than 7 business days ago and your tracking still shows no information, please contact us at support@nualigno.com and we'll look into it straight away.
Contact Us For any shipping queries, reach out and our team aims to respond within a few hours during business hours AEST.
